Returns & Exchanges

Change of mind

If you’re not in love with your purchase, no hard feelings if you want to return it for a refund, store credit or exchange (subject to availability)… just make sure:

• The items are in their original condition and original packaging. 
• You email hello@pophaus.au and let us know within 14 days of the order being delivered. We will then assist you with next steps.
  

We will cover the shipping costs to return the items.

Note: The original shipping costs are not refundable. Refunds will be processed within 7 days of the items being received. The refund will be to your original payment method and you will get an email once it is completed. Sale items are not eligible for return or exchange unless unless faulty.

Sales

Please note that items purchases while on sale are not eligible for return or exchange unless faulty.

Faults

If you think your item is faulty please email us at hello@pophaus.au within 14 days of receiving the item. Please make sure to include an image and description of the fault. You can choose to exchange the item if we have it available or receive a full refund.

Pre-Order Policy

All pre-orders are classified as custom-made goods. As such they are non-refundable unless faulty. However, if a pre-order is not to your liking it can be returned for store credit or exchange (subject to availability). Similarly, if you decide to cancel your order before it arrives you will only be eligible for a store credit or exchange.